Cancellation & Refund Policy

If a trip or land package (hotels, transfers, guided tours) is cancelled for any reason—including voluntary cancellations by the customer—cancellation charges will apply as specified in your confirmed booking voucher or itinerary.

In the absence of specific holiday campaign terms, the standard land package cancellation timeline below applies:

Note on Non-Payment: Ternigo reserves the right to cancel tentative or confirmed land bookings without prior notice if the customer fails to clear due installment payments by the stipulated payment deadline. Standard cancellation penalties will apply in such default cases.

Cruise bookings carry strict operator-defined cancellation schedules:

• 45 Days or More prior to the departure date: A cancellation fee of 30% of the total cruise booking value will be levied.
• Within 45 Days of the departure date: Cancellation charges are strictly subject to the specific cruise operator’s cancellation policy (which may range from 50% up to 100% non-refundable).

• Airline Rules Apply: Cancellation charges, date-change fees, and re-issuance penalties for air tickets depend entirely on the individual airline’s fare rules and ticket category (refundable vs. non-refundable).
• Convenience & Service Fees: In addition to airline cancellation fees, Ternigo charges a nominal handling fee of ₹500 per passenger per sector for processing flight cancellations and refunds.
• Non-Refundable Fares: Special promotional fares, group flight block seats, and instant-purchase tickets are 100% non-refundable once issued.

Supplementary travel services provided alongside holiday itineraries include:

• Visa Processing Fees & Consulate Fees
• Travel Insurance Premiums
• Fast-Track Attraction Vouchers / Express Entry Passes

Policy: Cancellation of any supplementary services post-booking levies a flat 100% cancellation fee (strictly non-refundable under any circumstances once submitted or processed).

Where refunds are credited to a customer's Ternigo Wallet:

• Validity: Wallet money is valid for 1 year (365 days) from the exact date of credit into the user's account.
• Order of Utilization: Your Ternigo Wallet balance will automatically be redeemed in the order of expiry (credits expiring earliest will be utilized first).
• Non-Transferable: Wallet credits cannot be transferred to another user's wallet, exchanged for cash, or transferred to foreign currency wallets.
• Scope of Usage: Wallet credits can only be redeemed against bona fide future bookings made directly on the Ternigo platform (www.ternigo.in).

In the event of travel disruptions, cancellations, or partial service non-fulfillment caused by events beyond human control (e.g., extreme weather, floods, earthquakes, volcanic eruptions, airport closures, strikes, sudden government border restrictions, or political instability):

• Services will be rescheduled or cancelled based on destination conditions and third-party vendor policies.
• Ternigo will actively coordinate with hotel, DMC, and airline partners to secure goodwill credit vouchers or penalty waivers. However, Ternigo cannot guarantee 100% cash refunds when suppliers deny waivers under Force Majeure clauses.

• Wallet Credits: Approved refunds credited to your Ternigo Wallet are processed within 2 to 4 business days from the date of cancellation confirmation.
• Direct Bank / Card Refunds: Approved refunds to your original payment method (net of administrative/cancellation deductions) take 7 to 10 business days to reflect in your bank account, depending on bank processing cycles.

For complete details on user privacy, terms of usage, and legal disclaimers, please review our accompanying policy documents:

• Terms & Conditions
• Privacy Policy

Have Questions Regarding Your Cancellation or Refund Status?

Tourvana Trips Private Limited (Ternigo)
Attn: Customer Care & Refunds Desk
Address: 10th Floor, ERGO Building, GP Block, Sector V, Salt Lake, Kolkata, West Bengal, India
Email: support@ternigo.in