Privacy Policy

Under the General Data Protection Regulation (“GDPR”), Tourvana Trips Private Limited acts as the ‘Data Controller’ for personal data collected through the Service.

If you reside within the European Union (EU) or European Economic Area (EEA), you possess specific statutory rights regarding your personal data held by us, subject to local legal requirements:

• Right to Information: The right to be informed about how your personal information is collected and processed, including contact details for our Data Protection Officer.
• Right to Access: The right to request copies of the personal information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal information.
• Right to Erasure (“Right to be Forgotten”): The right to request the deletion of your personal data where there is no compelling legal or operational reason for its continued processing.
• Right to Restriction of Processing: The right to request that we limit the processing of your personal information under certain circumstances.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format to transfer to another service provider.
• Right to Object: The right to object to the processing of your personal data for direct marketing or where processing is based on legitimate interests.

To exercise any of these rights, EU/EEA residents may submit a direct request to our Data Officer at support@ternigo.in.

We collect several types of information to provide, improve, and personalize our travel services for you:

A. Personal Identifiable Information (PII)

While using our Service—specifically when submitting inquiry forms, requesting customized quotes, booking travel packages, or contacting our destination experts—we may ask you to provide personally identifiable information, including but not limited to:

• Full Name, Email Address, and Contact Number (WhatsApp/Phone)
• Billing and Delivery Address
• Age, Date of Birth, and Gender
• Passport Details, Visa Information, and Government Identification Proofs (required for international travel bookings)
• Travel Preferences (e.g., meal choices, seating, hotel ratings, budget expectations, special mobility requirements)
• Payment Details (processed securely via PCI-DSS compliant third-party payment gateways)

B. Technical & Log Data

When you navigate through our Website, our servers automatically collect information sent by your browser (“Log Data”). This includes:

• Internet Protocol (“IP”) Address
• Browser Type and Version
• Operating System
• Device Identifiers
• Pages visited on our Website, time and date of visit, time spent per page, and referral URLs

C. Cookies and Tracking Technologies

We use cookies, web beacons, and tracking pixels to enhance site navigation, analyze web traffic, and personalize your experience.

• Essential Cookies: Necessary for the technical operation of the Website.
• Analytics Cookies: Help us understand how visitors interact with our Website (e.g., Google Analytics).
• Marketing Cookies: Used to deliver relevant advertisements and track campaign performance across platforms (e.g., Meta Pixel).

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, refusing cookies may disable certain interactive features on our Website.

Tourvana Trips Private Limited uses the collected data for the following legitimate business purposes:

• Service Delivery: To design customized travel itineraries, process flight/hotel/transfer reservations, issue vouchers, and fulfill travel packages.
• Customer Support: To communicate with you regarding your bookings, answer inquiries, provide real-time trip assistance, and process cancellations or refunds.
• Personalization: To tailor destination recommendations, pricing options, and promotional content based on your expressed preferences and travel profile.
• Marketing & Promotions: To send updates on visa-free destinations, seasonal travel deals, blog guides, and curated offers (you may opt-out of marketing communications at any time).
• Fraud Prevention & Security: To detect, prevent, and mitigate fraudulent transactions, unauthorized access, and security breaches.
• Legal Compliance: To comply with statutory obligations under Indian law (including GST invoicing, RBI foreign exchange compliance, and airline passenger manifest regulations).

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We share your information only with trusted entities under strict confidentiality obligations:

A. Travel Suppliers and Fulfillment Partners

To complete your travel reservations, we share relevant personal details (e.g., passenger names, passport numbers, age, dietary needs) with primary travel providers, including:

• Airlines, Rail, and Bus Transport Operators
• Hotels, Resorts, and Villa Operators
• Local Destination Management Companies (DMCs), Tour Guides, and Transport Vendors
• Visa Processing Agencies and Embassy Liaisons

B. Third-Party Service Providers

We employ specialized third-party vendors to support our business operations, such as:

• Payment Gateways (e.g., Razorpay, Cashfree, CCAvenue)
• Customer Relationship Management (CRM) and Communication Tools (e.g., WhatsApp Business API, email automation engines)
• Cloud Storage and Infrastructure Hosting Providers (e.g., AWS, Google Cloud)
• Web Analytics Platforms (e.g., Google Analytics, PostHog)

These third parties are granted access to your personal information solely to perform specific tasks on our behalf and are legally bound not to disclose or use it for any other purpose.

C. Legal Requirements & Corporate Restructuring

We may disclose your personal information if required to do so by law, court order, or governmental authority, or if we believe in good faith that such action is necessary to enforce our Terms & Conditions, protect the rights, safety, and property of Tourvana Trips Private Limited, our users, or the public.

In the event of a merger, acquisition, corporate restructuring, or sale of assets, user information may be transferred as part of the business assets.

The security of your personal information is paramount to us. We implement industry-standard administrative, technical, and physical safeguards—including SSL/TLS encryption, restricted database access, and secure socket layer connections—to protect your data against unauthorized access, alteration, disclosure, or destruction.

However, please be advised that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

Tourvana Trips Private Limited will retain your personal information only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, resolve disputes, satisfy legal and tax accounting requirements, and enforce our legal agreements.

Our Website may contain links to external websites, plug-ins, or services that are not operated by Tourvana Trips Private Limited (e.g., external travel blogs, tourism boards, payment portals). Clicking on those links may allow third parties to collect or share data about you. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly encourage you to read the privacy policy of every website you visit.

Our Service is not directed to individuals under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under 18 without verifiable parental or legal guardian consent. If you are a parent or guardian and become aware that your child has provided us with personal information without your consent, please contact us at support@ternigo.in, and we will promptly remove such data from our servers.

Tourvana Trips Private Limited reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted directly on this page with an updated "Effective Date" at the top. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the Website after any modifications indicates your acknowledgment and acceptance of the revised policy.

In accordance with the Indian Information Technology Act, 2000, and rules made thereunder, the name and contact details of the Grievance Officer for Tourvana Trips Private Limited are provided below:

Grievance Officer: Legal & Compliance Desk
Company Entity: Tourvana Trips Private Limited
Brand Name: Ternigo Trips
Operational address: 10th Floor, ERGO Building, GP Block, Sector V, Salt Lake, Kolkata, West Bengal, India
Registered Address: NO.6-B, F/F,PKT-7,SEC-23B, DWARKA, Barthal, New Delhi, South West Delhi- 110077, Delhi
Email: support@ternigo.in